Frequently Asked Questions

Everything you need to know about our wooden boxes, orders, customisation, shipping and more.

About Sincla and our boxes Orders and minimum quantities Customisation and laser engraving Samples Assembly and the "Clic" system Sizes and formats Strength and quality Shipping and delivery times Sustainability and regulations Billing, payments and account

About Sincla and our boxes

Orders and minimum quantities

Customisation and laser engraving

Samples

Assembly and the "Clic" system

Sizes and formats

Strength and quality

Shipping and delivery times

Sustainability and regulations

Billing, payments and account

Frequently Asked Questions

About Sincla and our boxes

What is Sincla?

What material are the boxes made of?

Where are Sincla boxes made?

Which sectors use Sincla boxes?

What sets Sincla apart from traditional wooden boxes?

What is the patented "Clic" system?

Orders and minimum quantities

What is the minimum order quantity?

How can I place an order?

Can I place mixed orders with different sizes?

Are there volume discounts?

Can I place recurring orders?

What do I need to place my first order?

Customisation and laser engraving

How much does customisation with laser engraving cost?

What types of customisation do you offer?

How long does the design proof take?

What format should I send my logo in?

Can you engrave on the lid, the sides, or both?

Which colours can be used in screen printing?

Samples

How can I order samples?

What does the sample pack include?

How long does the sample pack take to arrive?

How much does the sample pack cost?

Do I get the cost of the samples back?

Can I order customised samples with my logo?

Assembly and the "Clic" system

How long does it take to assemble a box?

Are tools needed for assembly?

Who can assemble the boxes?

Are the bioplastic corner pieces strong?

Is there an assembly video or tutorial?

Can the boxes be taken apart and reused?

Sizes and formats

What box sizes do you have available?

Do you make custom-sized boxes?

What are the most popular sizes?

What is the difference between trays and boxes with a lid?

Are the stated dimensions internal or external?

Are they compatible with inserts or interior filling?

Strength and quality

How much weight can the boxes hold?

Are they moisture resistant?

Can they be used in cold storage?

Are the boxes stackable?

How does the durability compare with cardboard?

Do you carry out quality tests?

Shipping and delivery times

What is the standard delivery time?

How are the boxes shipped?

Which areas do you ship to?

How much does shipping cost?

Do you offer express shipping?

Can I track my order?

Sustainability and regulations

Does the wood have a sustainability certification?

Are the bioplastic corner pieces recyclable?

Do you comply with the PPWR 2026 regulation?

Are the boxes suitable for food contact?

What is the carbon footprint of Sincla boxes?

Are Sincla boxes reused?

Billing, payments and account

Which payment methods do you accept?

Do you issue invoices?

Can I create a customer account?

What is your returns policy?

Where can I find the general terms and conditions?

How can I contact customer service?